Terms and Conditions

Graphic Design Terms

Before we get started:

  • All standard graphic design projects require full payment through PayPal (inc. all major credit and debit cards) cash or BACS transfer before they can be scheduled.
  • Bespoke graphic design projects require a 50% deposit payment through PayPal (inc. all major credit and debit cards) cash or BACS transfer and 50% balance as soon as the proof is signed off, and before the final files can be released.
  • The completed design brief is required from the client before a start date can be confirmed.

 

During the project:

  • Once a graphic project has been scheduled / Started it is non-refundable.
  • Graphic design projects will be delivered as per the schedule below however CMD Studios can not be held responsible for unforeseen delays;
    • Logo Design within 10 working days of scheduled start date
    • Business Stationary Design within 5 working days of scheduled start date
    • Print Marketing Design within 5 working days of scheduled start date
    • Corporate branding & bespoke design project deadlines are dependant on the size of the project and subject to negotiation

 

Upon completion:

  • Upon completion the CMD Studios design team will contact the client with a proof copy of the work. At this stage the client can make up to 3 changes to the design. Any changes must be requested within 5 working days of the original proof being sent.
  • Changes will be completed by the CMD Studios design team within 2 working days of the rescheduled project date.
  • Any additional changes required will be chargeable as per ad hoc rates detailed below.
  • Upon final sign off the digital files will be sent to the client within one working day.
  • For bespoke graphic design projects the 50% balance will be due once the proof has been signed off and the digital files can not be released until the payment has cleared.
  • CMD Studios reserve the right to add any graphic design project to our portfolio and promotion materials.
  • Once payment has been made in full the ownership of the design work passes to the client.

 

Ongoing support:

  • All design work is kept on file and archived digitally for future use and can be provided upon request by an authorised person within 2 working days.

 

Printing Terms

Before we get started: 

  • All printed products purchased on the website require full payment through PayPal, cash or BACS transfer before the job can be scheduled.
  • All custom printed products are subject to a personalised quotation and require a 50% deposit through PayPal (inc. all major credit and debit cards), cash or BACS transfer before the job will be scheduled. The remaining balance must be paid in full before any print job is scheduled.
  • All artwork is required from the client before a start date can be confirmed (if you are also purchasing graphic design services from CMD Studios the start date will be scheduled as soon as the final proof has been signed off).
  • All artwork must comply with the print guidelines.

 

During the project: 

  • Once a print job has been scheduled it is non-refundable.
  • Printing jobs will be delivered as per the schedule below, however, CMD Studios can not be held responsible for unforeseen delays;
    • Business stationary print jobs within 3-4 working days of scheduled start date, unless otherwise stated.
    • Marketing materials print jobs within 3-4 working days of scheduled start date, unless otherwise stated.
    • Branded materials print jobs depend upon item ordered and manufacturer and therefore CMD Studios can not give a guaranteed delivery time (please be aware that these products can take between 7 and 15 working days to be completed)

 

Upon completion: 

  • You will be notified that your order is to be shipped to you by courier within 2 working days of completion via text / email.
  • CMD Studios reserve the right to add any print project to our portfolio and promotion materials.

 

Ongoing support: 

  • All print work is kept on file and archived digitally for future use and can be provided upon request by an authorised person within 2 working days

 

Failure to pay:  

  • If an invoices outstanding balance is not paid in full within 30 days of the invoice date, unless an alternative agreement is in place, then a £1 per day Late Fee will be introduced and added to the invoice.